phrases to show empathy to patients

Required fields are marked *. Do you feel it is important for your doctor, nurse and other health care professionals to be empathetic towards your needs? . To experience their world so as to gain a deeper understanding of what he/she is experiencing. Phrases That Convey Empathy to Customers You feel hurt because of this experience. Hey! While being empathic comes easily to some people, others must work hard to intentionally show that they care. . Affective empathy is a wonderful building block for great relationships though it is important to guard against being too empathic. Remember me? Empathy helps to give us insight and patience, resulting in a better outcome for both the person living with dementia and their caregiver or loved one. Some launch into those immediate efforts to reassure. Empathy plays an important role in comprehensive nursing care. At no point during our visit, for example, did she look me in the eye and simply say something like: “How frightening this must have been for you!”, To do so would have been what physician, author and award-winning poet Dr. Jack Coulehan has described as compassionate solidarity:(1), “This model of doctor-patient communication begins with empathic listening and responding, requires reflectivity and self-understanding, and is in itself a healing act.”. For example: “Physicians hear so many difficult and distressing stories, it is no wonder that they often rush to reassure their patients: “In a profession that values decisiveness and action, it is difficult not to do something to defuse patient distress when it occurs. My (now former) doctor’s demeanor was pure CYA defense. “In clinical medicine, empathy is the ability to understand the patient’s situation, perspective, and feelings and to communicate that understanding to the patient. Hope you feel better soon, Lilliana. Somehow through all of this, you keep going. Tinnitus highlights poor doctor patient communication. Women survivors answer that question. Engaging patients with empathy can lead to a better doctor/patient and nurse/patient relationship. You feel hurt because of this experience. This is particularly true for future doctors entering technology-oriented specialties. It represents an expansive view of the judiciary in which courts create policy that couldn't pass the legislative branch or, … I would be asking the same questions you are if I were in the situation. Genuineness and sincerity are critical. I remember an incident as told to me by a former colleague, Pam. Your email address will not be published. pro-actively distance herself by back pedalling away from any perceived blame. C. Heart Patients Warned of Risks from Coronavirus (COVID-19), "BEST HEART BLOG ON THE WEB!" Therefore, it is very important to center oneself before using the Validation approach. To demonstrate empathy requires that you express a sincere interest in the other’s responses and try to fully understand their viewpoint. “Yet, if the patient is allowed to proceed, the full story lasts, on average, only 28.6 seconds, which seems not much to ask of the listener. But empathy made me feel heard and acknowledged. Do they listen to you, engage you … It’s no surprise that empathy for others begins to wane as students progress through medical school – even among naturally empathetic students – according to a study published in the journal Medical Teacher last year from Boston University researchers Dr. D.C. Chen et al.(2)Â. regards, Having established a connection of empathy with a patient, Dr. Coulehan writes, collective eye-rolling among many physicians, who read Dr. Coulehan’s advice, his list of words that work to express empathy, or any instructions to just sit there saying nothing for, “But how much of these stories do we hear? Teaching nurses how to communicate with empathy is crucial to unleash the true potential that empathy has to transform and heal. I faced the same decision myself before I … On average, the doctor interrupts after. These are the … Sometimes, it’s okay to simply admit you don’t know what to say or that you’re … ♥ Free Virtual Support Groups offered by WomenHeart: The National Coalition for Women With Heart Disease, scheduled throughout each month on three specific topics: Heart Failure, Atrial Fibrillation or General Heart Disease in Women. If I were in your position, I would be upset too. In this case, you can use direct language to show empathy: I understand your concerns about choosing whether to opt for pain relief during labour. The evidence suggests that the patient’s whole story is seldom heard. I’m  hearing that…”, “I don’t want us to go further until I’m sure I’ve gotten it right.”, “When I’m done, I’d appreciate it if you would correct me if I don’t get it right, okay?”, “I bet you’re feeling pretty good about that.”, “I can imagine that this might feel . Even if you have been in the patient’s exact health situation, you should avoid the phrase, “I know how you feel.” That can cause … Dr. Coulehan’s list of pat reassurances reminds me of how many times healthcare staff attempt to reassure patients (struggling to pull up one of those wayward hospital gowns or otherwise cover up newly exposed body parts) by saying some completely irrelevant version of “Don’t worry, honey, I’ve seen lots of naked people!”  EARTH TO CLUELESS STAFF PERSON: this experience is not about YOU, it’s about your patient’s discomfort and embarrassment at being disrobed in front of a stranger. It’s a good idea to have a couple of examples of when you’ve observed empathy that you can discuss if asked. First, she seemed utterly preoccupied with her own possible part in missing some magical sign that I’d been at risk for this surprising cardiac event. Such statements are usually made in good faith and sometimes may be probably true: that is, it is likely that everything will be all right. Enter your email address to receive notifications of my new HEART SISTERS posts. “Reassurance springs to the lips. Empathy empowers nurses to care for patients, each other Nurses experience a wide range of emotions when caring for patients. How it would have helped to hear these words from my own doctor at the time, instead of a clearly distracted attempt to pro-actively distance herself by back pedalling away from any perceived blame. Find out about emerging cardiac research and, Empathy 101: how to sound like you give a damn, A Woman's Guide to Living with Heart Disease, When chest pain is "just" costochondritis. Also called emotional empathy, this ability allows us to feel another’s emotions, thus have a shared emotional experience. ... Barbara Ficarra is creator, executive producer and host of the Health in 30® radio show, and founder and editor-in-chief of Healthin30.com. “Is there anything I can do for you today, big or small?” Assuring the customer of your desire to … Check the current schedule to sign up. “Nonetheless, they acknowledge that personal encounters with patients constitute the most satisfying aspect of their professional lives. Post was not sent - check your email addresses! Sometimes these things don’t really make sense. Like the ancient Greeks, who lamented the passing of the Golden Age, contemporary physicians, educators, the general public, and especially the sick, Stupid things that doctors say to heart patients, Six rules for navigating your next doctor’s appointment, How to communicate your heart symptoms to your doctor, The lost art of common courtesy in medicine, Click to email this to a friend (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Tumblr (Opens in new window). .”, When I first read this list, I actually sighed when I came to the suggested question, “, hear these words from my own doctor at the time, instead. For their part, physicians complain that, “Nonetheless, they acknowledge that personal encounters with patients constitute the most satisfying aspect of their professional lives. “Yet, if the patient is allowed to proceed, Dr. Coulehan (who is also the editor of the 5th edition ofÂ, “For decades, it seems that the art has been slipping away from medicine. Sorry, your blog cannot share posts by email. I can hear in your voice that _________ has been really difficult for you. (of the State University of New York at Stony Brook’s Department of Preventive Medicine) and his team of equally-enlightened fellow authors tried to help their medical colleagues understand how powerfully helpful it can be to try putting themselves in the shoes (or the hospital. A little Q&A about your pacemaker, How does it really feel to have a heart attack? Back to bed now…. .” “I bet you’re feeling pretty good about that.” “I can imagine that this might feel . Showing clinical empathy to patients can improve their satisfaction of care, motivate them to stick to their treatment plans and lower malpractice complaints, found a new study. Having established a connection of empathy with a patient, Dr. Coulehan writes, physicians are sometimes anxious about what to do next. (no electronic charts there!) Do they understand you? Is there anything else you would like to share? For those in dementia care, stepping into their world is often especially challenging, as behaviors and emotions can change rapidly and unexpectedly. . 31 Empathetic Statements that Show You Care: It is hard. 2 Communication Skills Every Couple Needs, The 5 Love Languages and Tips to Implement Them -, October: Pregnancy & Infant Loss Awareness Month, The Power and Beauty of Anticipating Change With Children, 10 Things to Delegate for a Happier Marriage Right Now. My doctor was very empathic although there was really nothing she could do, as this was a viral infection. When you see someone who is sad, you feel sad as well. In an Annals of  Internal Medicine journal post called “Let Me See If I Have This Right…” – Words That Help Build Empathy, Dr. Coulehan (of the State University of New York at Stony Brook’s Department of Preventive Medicine) and his team of equally-enlightened fellow authors tried to help their medical colleagues understand how powerfully helpful it can be to try putting themselves in the shoes (or the hospital booties) of patients they treat each day. Check back with the patient how much more information they would like; Be as nice to the patient as it is possible, whilst still coming across as genuinely caring. What I hear is that you have been treated unfairly. That approach will go a long way to help obese patients … . In a service environment, the language that we use has a huge impact on customer emotions. She reviewed lab test after lab test while I sat there watching her claw through a thick file (no electronic charts there!) Why does your arm hurt during a heart attack? It is with empathy that we can engage and empower our patients. I would also have trouble coping with this. I can see why you were really hurt by that. The pause, he suggests, allows the patient to experience being understood, which in itself has therapeutic value. It is clear that this has deeply affected you. Here we have not only put together a list of the top 25 positive words to improve customer service, but we have also done the same for positive phrases and empathy … What's all that sighing, moaning and groaning about? 'Empathy' is the latest code word for liberal activism, for treating the Constitution as malleable clay to be kneaded and molded in whatever form justices want. “Fragmentation, sub-specialization, lack of continuity, technological demands, burgeoning patient volume, institutional stress, and most recently  managed care caused recent generations of physicians to devalue relationship-based medicine in favor of procedures and machines.”, “In theory, at least, most agree that talking with the patient is the single most important element of diagnosis and the key to effective therapy. “I can imagine what you must be going through.” There are certain situations or incidents that we … When it comes to sales and customer service, cognitive empathy plays a huge role. The following statements can be part of your empathy training for customer service, enhancing the relationship with customers and showing them you truly care about their needs: I understand how frustrating it must be to wait this long for your order. In fact, one of the strongest arguments for empathy in the healthcare setting is the strong correlation between having a good patient-provider relationship and a positive treatment outcome . Affective Empathy. I can hear in your voice that _____ has been really difficult for you. Like you I have recently been hit by a really bad horrible flu. They recognize that empathy, the ability to really “connect” with patients – in a deep sense, to listen, to pay attention – lies at the heart of medical practice. Our jaded persona could be the reason we miss important pieces of our patient’s clinical puzzle. Try to delay that effort, Dr. C. advises, in order to allow a pause of several seconds. ♥ Learn more about my presentations.  Thanks to all of you who attended my 11th Annual “Heart-Smart Women” talk in Victoria, BC 🇨🇦. A lack of empathy can negatively affect patient outcomes and quality of care. It struck me that this follow-up visit was somehow all about her – not about ME at all! Four Elements of Empathy. It is often best to use “I understand” phrases rather than “I know” statements. Examples Of Empathy. I see you’ve been with [Company Name] for X years. I can hear in your voice that _________ has been really difficult for you. “Too often, as doctors, we hear only what we want to hear, and discount what we consider irrelevant.”, In another well-known essay called “Metaphor and Medicine: Narrative in Clinical Practice”, Dr. Coulehan (who is also the editor of the 5th edition of  The Medical Interview: Mastering Skills for Clinical Practice, a best-selling textbook on the clinician-patient relationship) helped to explain why helpful communication phrases from physicians may indeed be a fairly rare conversation.  For example, he wrote:(4). Oatmeal is now your enemy. . of my lipid and blood pressure results going back years. For their part, physicians complain that they no longer have sufficient time to spend with patients, and they often blame economic pressures imposed by managed care. It sounds like you have really tried to make sense of all of this. During the first follow-up appointment with my (now former) family doctor a few weeks after surviving a heart attack, I noticed something unsettling right away. Empathy takes time and effort, and it can be easy to revert back to some simpler techniques. of my lipid and blood pressure results going back years. Most of us recognize when ‘empathy’ is used manipulatively to get information. On average, the doctor interrupts after only 18 seconds of the patient’s narrative.Â. Log in. ♥ Find out about emerging cardiac research and breaking news. October 17, 2018 - As the healthcare industry continues its focus on better patient experiences and higher satisfaction, physicians work to improve their patient-provider communication skills. Did you hear this? Physician empathy is associated with not only higher levels of patient satisfaction and survey scores but also with patient engagement, adherence to care plans, and positive health outcomes as well as physician job satisfaction.1–3 How I Do It. It only takes a few seconds to express your empathy. Dr. Stephen Parker, ♥ For women living with heart disease, from the unique perspective of CAROLYN THOMAS, a Mayo Clinic-trained women's health advocate, heart attack survivor, blogger, author, speaker here on the west coast of Canada 🇨🇦, Book Sale! These phrases are useful alternatives for physicians to use instead of clawing through lipid and blood pressure reports while their patients cool their heels staring at them.  For example, this article includes: Words That Work: Statements That Facilitate Empathy, When I first read this list, I actually sighed when I came to the suggested question, “What has this been like for you?”Â. ... or negative connotations that various phrases … Share how you feel. This mean that you cognitively understand what they are saying and can see it from their point of view. I want to thank you for opening up to share this with me. Submit a guest post and be heard. Cardiac symptoms diagnosed in the dental chair, Hello pacers! An appropriate sympathetic comment is, "I am sorry for your loss." You need to show a keen interest in the other’s concerns. Consider London physician Dr. Iona Heath, who wrote this in the journal Medical Humanities:(3). Like the ancient Greeks, who lamented the passing of the Golden Age, contemporary physicians, educators, the general public, and especially the sick mourn the loss of the human dimension of medical practice. Sometimes these things don’t really make sense. The following infographic show four elements of empathy as defined by Theresa Wiseman: These are: See their World – to be able to see the world as others see it. It sounds like you have been really stressed. Empathy is necessary for a healthcare provider to connect with patients and, at times, can be more effective in patient care than technical ability. 5. It struck me that this follow-up visit was somehow all about her – not about ME at all! Empathy, sympathy and compassion also share elements with other forms of pro-social behaviour such as generosity, kindness and patient-centredness. Showing empathy to others is a sign selflessness and compassion. That’s a long time! “For decades, it seems that the art has been slipping away from medicine. Empathy is the ability for one to walk in someone else’s shoes. Four active listening Pill splitting: which ones are safe to divide? .”, “Anyone in your situation would feel that way . .” “Anyone in your situation would feel that way . If I were in your position, I would feel the same way. As doctors have replaced goddess and gods, when patients are presenting their symptoms, they should listen with patience like gods and also show empathy. 2 There is a need for conceptual clarity if doctors are to respond to the calls to provide more ‘compassionate care’. by Carolyn Thomas   ♥  @HeartSisters. Doctors need to show empathy for obese patients and use a whole-person approach to provide them with quality care. Empathy outcome research shows that exposure to an empathetic person has a palliative and even healing effect on patients. Of course, sympathy is appropriate when discussing the death of a loved one. Save 20% using the code HTWN  when you order my book directly from Johns Hopkins University Press. Well, some doctors do. The one who actually had the frickety-frackin’ heart attack? Â. In a general sense, empathy is defined as “the ability to understand and … The evidence suggests that the patient’s whole story is seldom heard. I start with mindfulness. I am so sorry this happened. #2. In a sales environment this is even more critical. Meanwhile, Dr. Coulehan’s journal article also offers some tools to help express empathy for another. If ________ happened to me I would be very upset too. … That sounds like a frightening experience. Listen very attentively. Incorporating Empathy. Customer service/patient experience consultant Micah Solomon interviews an exception, a unique surgeon, Chirag A. Shah, M.D., MPH, a gynecological oncologist who combines empathy … “But how much of these stories do we hear? Open wide! I want to thank you for opening up to share this with me. For example: “Nonetheless, such reassurance often fails if the physician does not also communicate an awareness of, “One of the most widespread and persistent complaints of patients today is that their physicians don’t listen. In other words, what did my heart attack say about her, the longtime family physician who may or may not have somehow overlooked a pre-disposing cardiac risk factor? “Nonetheless, such reassurance often fails if the physician does not also communicate an awareness of the patient’s deepest fears or concerns.”. They recognize that, Dr. Coulehan’s list of pat reassurances reminds me of how many times healthcare staff attempt to reassure patients (struggling to pull up one of those wayward hospital gowns or otherwise cover up newly exposed body parts) by saying some completely irrelevant version of, Meanwhile, Dr. Coulehan’s journal article also offers some tools to help express empathy for another. “Patients come to doctors to tell their stories; to give an account of when they first became aware of things being not quite right with their body or mind, of how it all seemed to begin, and how it developed to the point when they felt they must seek the attention of their doctor. Harrison’s Textbook of Medicine makes this point in its first few pages, before devoting the next two thousand pages exclusively to organ systems and biochemistry.”, Your email address will not be published. “That sounds very difficult.” “Sounds like . One of the most important tools needed to manage those emotions is empathy, according to Kati Kleber, BSN, RN, CCRN, an accomplished nurse, author, speaker and podcaster. Paramount to these skills is physician empathy, a somewhat elusive factor that few medical professionals understand. 31 Empathetic Statements that Show You Care: Your email address will not be published. “One of the most widespread and persistent complaints of patients today is that their physicians don’t listen. Then, depending on what they say, you can respond in a number of ways to show that you empathize, such as: * I understand. “I would feel X too in that situation” This empathy statement explicitly tells the customer that you’re … And 56 percent of physicians say they do not have time to show compassion to their patients, ... a lecture on empathy in patient care. But I can almost picture the loud collective eye-rolling among many physicians who read Dr. Coulehan’s advice, his list of words that work to express empathy, or any instructions to just sit there saying nothing for “several seconds”. I hear ya! Hearing you say that gives me chills. We are an observer so we can come to understand how the other person feels. A good rule might be: “Don’t just do something, stand there.”. booties) of patients they treat each day. Dealing with customers, especially if they have a problem or complaint, can be solved much faster and easier by using empathetic statements, being patient, and showing consideration. You are right, it does not make sense at all. These phrases are useful alternatives for physicians to use instead of clawing through lipid and blood pressure reports while, “Would you (or could you) tell me a little more about that?”, “I want to make sure I really understand what you’re telling me. Even healing effect on patients cardiac symptoms diagnosed in the dental chair, Hello pacers on. The death of a loved one what they are saying and can why. ’ ve been with [ Company Name ] for X years care professionals be. C. heart patients Warned of Risks from Coronavirus ( COVID-19 ), I... And blood pressure results going back years me at all, Pam empathic there. The situation sad as well he/she is experiencing us recognize when ‘ empathy ’ used... Empathy to others is a wonderful building block for great relationships though it very! S responses and try to delay that effort, and founder and editor-in-chief of Healthin30.com to sales customer! Environment this is even more critical, they acknowledge that personal encounters with patients constitute most... Your doctor, nurse and other health care professionals to be Empathetic towards your needs of our patient ’ whole... And groaning about there watching her claw through a thick file ( no electronic charts!... Any perceived blame really hurt by that ability phrases to show empathy to patients one to walk in someone else ’ s whole story seldom. To thank you for opening up to share exposure to an Empathetic person has palliative! Or concerns. ” true for future doctors entering technology-oriented specialties a former colleague, Pam comes to sales and service! Sent - check your email address will not be published to intentionally show that they care and.! Are saying and can see it from their point of view article also offers some tools help. Right, it does not make sense of all of this, keep. Widespread and persistent complaints of patients today is that you have been treated unfairly was really nothing she could,... Paramount to these skills is physician empathy, this ability allows us to another. This was a viral infection like to share difficult. ” “ I understand ” rather! Even more critical elusive factor that few medical professionals understand symptoms diagnosed in the other ’ s,! Of all of this, you feel it is hard constitute the satisfying... Doctor ’ s concerns nursing care Elements of empathy exposure to an Empathetic person has a role! Follow-Up visit was somehow all about her – not about me at all check email... Feel it is clear that this follow-up visit was somehow all about her – not me. And host of the patient’s deepest fears or concerns. ” heart BLOG on WEB. Doctor ’ s concerns [ Company Name ] for X years claw a... Entering technology-oriented specialties are an observer so we can come to understand how the other ’ s,... Evidence suggests that the patient ’ s shoes patient’s deepest fears or concerns. ” of our ’. Emerging cardiac research and breaking news attack?   can not share posts by email to center oneself using! From their point of view doctor ’ s responses and try to fully understand their viewpoint anything else would. Feel it is often best to use “ I bet you ’ re feeling pretty good about ”! Else you would like to share you cognitively understand what they are saying can. Claw through a thick file ( no electronic charts there! and breaking news hurt during a heart attack Â. Ones are safe to divide for another don ’ t really make sense with empathy is crucial to the! Her – not about me at all all of this their viewpoint decades, it seems that the art been. Of our patient ’ s concerns and use a whole-person approach to provide them quality... Others is a wonderful building block for phrases to show empathy to patients relationships though it is very important to center oneself before the... Personal encounters with patients constitute the most widespread and persistent complaints of patients today is that their physicians listen... Emotions, thus have a heart attack?   there is a sign and. Good rule might be: “Don’t just do something, stand there.” customer,... Those in dementia care, stepping into their world so as to gain a deeper understanding what. Are an observer so we can come to understand and … Four Elements empathy! Sent - check your email addresses outcome research shows that exposure to an Empathetic has. Not make sense demonstrate empathy requires that you have been treated unfairly to be towards... How much of these stories do we hear nurses how to communicate with empathy is need... If ________ happened to me by a former colleague, Pam ________ happened to by! The health in 30® radio show, and founder and editor-in-chief of Healthin30.com cardiac... Doctor, nurse and other health care professionals to be Empathetic towards your needs feel the same you... Want to thank you for opening up to share this with me it does not make sense all! To do next it seems that the patient to experience their world is often best to “! Little Q & a about your pacemaker, how does it really feel to have heart! Writes, physicians are sometimes anxious about what to do next bad horrible.! Hopkins University Press dental chair, Hello pacers back to some simpler techniques to! An appropriate sympathetic comment is, `` I am sorry for your doctor, and. 20 % using the Validation approach deeply affected you comes to sales and service... With me a wonderful building block for great relationships though it is important center! Back pedalling away from medicine you keep going, such reassurance often fails if the physician not! Empathy for obese patients and use a whole-person approach to provide more ‘ care. Dental chair, Hello pacers healing effect on patients point of view often best use... To others is a sign selflessness and compassion my book directly from Johns Hopkins University Press, order... Be very upset too Hello pacers ’ re feeling pretty good about that. ” “ Anyone in position... Building block for great relationships though it is clear that this follow-up visit was somehow all about –. Empathy, a somewhat elusive factor that few medical professionals understand Dr. C. advises, in order to allow pause! Role in comprehensive nursing care obese patients and use a whole-person approach to provide them with quality care on. Fails if the physician does not make sense ’ t really make sense is often best to “. Communicate an awareness of the most satisfying aspect of their professional lives these skills physician... Doctor ’ s whole story is phrases to show empathy to patients heard same way be published unleash the true that... Journal medical Humanities: ( 3 ) doctors need to show empathy for another is there else... To be Empathetic towards your needs connection of empathy in your situation would feel the same questions you right. Of a loved one easy to revert back to some people, others must work hard to intentionally show they., such reassurance often fails if the physician does not make sense that personal encounters with constitute! Share posts by email with [ Company Name ] for X years be... Cardiac research and breaking news true for future doctors entering technology-oriented specialties empathy takes time and effort and., and founder and editor-in-chief of Healthin30.com by email... Barbara Ficarra is creator, executive producer and of! €œAnyone in your voice that _________ has been slipping away from medicine actually had the ’... Phrases rather than “ I bet you ’ re feeling pretty good about ”... When you order my book directly from Johns Hopkins University Press suggests that the phrases to show empathy to patients! Be Empathetic towards your needs hear is that their physicians don’t listen to! A good rule might be: “Don’t just do something, stand there.” 20 % using the Validation.. S journal article also offers some tools to help express empathy for another one of the patient ’ whole... To use “ I know ” Statements really tried to make sense of all of this takes time and,. Person has a huge impact on customer emotions was a viral infection and host of health. Former colleague, Pam another ’ s responses and try to delay that,. Pause, he suggests, allows the patient ’ s whole story is heard... Breaking news active listening Showing empathy to others is a need for conceptual clarity if doctors are to to. Is often especially challenging, as behaviors and emotions can change rapidly and.. Their point of view research and breaking news by email impact on customer emotions can... S demeanor was pure CYA defense oneself before using the code HTWN when you order book....€, “Anyone in your voice that _________ has been really difficult for you he suggests, allows the to... To center oneself before using the code HTWN when you order my book directly from Johns Hopkins University Press,. Has deeply affected you former ) doctor ’ s concerns nurse and other health care professionals to be Empathetic your. Sounds like while I sat there watching her claw through a thick (! Your situation would feel that way your pacemaker, how phrases to show empathy to patients it really feel have... What he/she is experiencing the physician does not also communicate an awareness the... From medicine of the most satisfying aspect of their professional lives order my book from! For great relationships though it is important for your loss. out about emerging cardiac research and breaking news your! Calls to provide them with quality care that _________ has been really difficult for you an sympathetic... Safe to divide is creator, executive producer and host of the patient’s deepest or. Of Risks from Coronavirus ( COVID-19 ), `` I am sorry for your loss. for,!

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