luxury retreats reviews

After 6 months we are still waiting for our deposit to be paid back. The rooms are tastefully decorated with bohemian accents and a modern sensibility, so if you love contemporary design and don't want to leave it behind for a wellness retreat, this is a great option for you. from US$96.08* 25 replies to this topic. Atlantic Seaboard, Cape Town Home Owner. In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider. Thankfully we paid with Amex so will get our money back but if you're not so lucky then I'm sorry. Punta Mita. I rented The Beach House in Playa Del Carmen - the house was 2500 per night over Christmas holiday. But this was not the case when we arrived for each vacation, and at two different homes. Luxury Retreat Reviews. Do not book anything with them. They ended up staying a second additional night without contacting anyone. So we had to be very careful at all times to make sure kids won't venture there. I would highly DISCOURAGE anyone from putting their home in the hands of this company. We booked a trip to Italy in June 2020. 3. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. Both places had all sorts of issues, including one of the housekeepers stealing money from us. When working with Luxury Retreats, prior to finally selecting the Opera apartment, we again reconfirmed the presence of air conditioning. 2. DO NOT RENT YOUR HOME THROUGH THIS COMPANY. We were so tired from all the travel we stayed the night then went to swim in the pool and it was covered in Green Algae - horrible. I must say up to this point it had been a pleasure dealing with our agent. We posted this in our review of the property on the website, but Boutique Retreats deliberately deleted that part of the review and only kept the positive remarks! Luxury Retreats strives to provide the best guest experience in the industry and in order to do so, we sometimes need to take a step back and understand how we can better serve our guests. We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. THIEVES. See 27 traveller reviews, 74 candid photos, and great deals for Can Auli Luxury Retreat - Adults Only, ranked #5 of 23 hotels in Pollenca and rated 5 of 5 at Tripadvisor. Their token coupons to try to get us back were chintzy for a company of this supposed caliber.Two BIG gripes we have with Luxury Retreats: The first is that they are never fully upfront with the condition of the homes they rent, or the situational aspects of the homes they rent. Luxury retreats (if you mean the compnay located in Montreal) is on of THE best companies for villa rentals, we have been working with them for many years, no need to … All Rights Reserved. The pool is not heated so it's freezing cold. Luxury Retreats did not take on any responsibility. … We were told we were entitled to no money back from LR and we should have contacted local authorities to remove the LR guests! © 2020 Trustpilot, Inc. All rights reserved. 15 4. They promised us someone will come Monday morning - and then NO ONE came to check the villa on Monday. There was zero damage. We review and compare luxury and spa retreats and more so you can find the best retreat for you. Had a horrible experience with them, I think I aged 10 years planning a holiday. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! We spent over a week emailing back and forth to no avail. Airbnb buys Luxury Retreats to offer more luxurious villas for your vacation By Lulu Chang February 16, 2017 If you’re going to go on vacation, go on vacation . We are very impressed with their expertise and knowledge in the business. We are at risk of losing more than $10,000 on a trip that we did not cancel ourselves. I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent, that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department. Avoid them! All content is posted anonymously by employees working at Luxury Retreats. They are not honest.The blurbs are not accurate and not up to date, as we experienced. Due to the COVID-19 pandemic we could not fly, all ski resorts in CO were ordered to shut down by the governor, and Summit County (where the property is located) had shut down all short term lodging indefinitely. We asked to cancel, they of course said yes and since then we have not had our money back, they don't answer calls and I have to therefore call this company a total scam. We had guests in our home contracted though Luxury Retreats for a 5 night stay. All communications with them had been great and prompt. Paid a large deposit which they are refusing to give back. The photos of each and every home always look fantastic. Unbelievable. No more with this company! The customer service is shockingly bad. We rented their Villa Sophia. Will Compression Clothing Will Make You Thinner and Healthier? Luxury Retreats employ con people and thieves ! I encouraged the agent to escalate this error to a manger, which was done, however the only resolution offered was lessor increase in price. Luxury Retreats is only offering a 50% refund. I don't find this a professional company and they certainly do not stand behind prices quoted. We stay at high end places all the time and take very good care of them. Highwoods at Shock Hill, Breckenridge, CO, One price and another depending on the time the request is made. This was confirmed by the sales associate who helped Vanessa and Adela with the booking. The United States remains on the list of countries who may not travel to Europe. What supposed to be a memorable luxury experience turned to extremely expensive nightmare! In fact, we definatively had proof that several of the claims were false because we noted the damage and reported it to them while we were there. Very unprofessional. They are acusing us for couple of dirty marks on the sofa and rug but can't provide us with any legit cleaning services quotation. Prices are calculated as of … Rater 2 is a close friend and grew up with the CEO. Hurricane Irma came along and the house was damaged. 1,547 Reviews . You can't seat outside in the evening as you will be eaten a live by hordes of mosquitos. 100+ stays. We moved out, even though they kept telling us they will let us know about refund on the days we didn't stay... and weeks later I still can't get an answer - they don't stand behind the customer at all. Shame on Luxury Retreats. DO NOT USE LUXURY RETREATS - THEY ARE NO HELP WHEN THERE IS AN ISSUE!! There is a decorative water fixtures around the house, full of mosquitos larvas, it looks absolutely gross and unhygienic. No information on directions to the house or stocking and nothing about procuring a cook. The problem here was not only the temperature of the apartment, but the noise and bugs if windows stayed open. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. Told me they made a mistake but would accept this price as the mistake was theirs.Then added "but there is a little problem, saturday the chalet is not available". Though the company specialist who planned the trip with us boasted only the best, this is not what we got EITHER time! Very disappointing. LR advertised a full service home which makes sense considering it was a 10000 sq ft home on 17 acres. Luxury Retreats is a villas vacation rental company offering over 5,000 homes in 100 of world’s most sought after destinations. Instead we received no service save for a staff of two property managers and a maid. I had to be the one constantly reaching out to the host in regards to them being open and seeking a refund which they have no problem doing. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. Who doesn’t love saving money? In addition to poor customer service, they are giving me an issue about receiving a refund for a trip to a resort that will not be open during my requested dates of travel. However, with all of that, luxury retreats still wants to give me a problem when it does not have to be that way. My Luxury Loft is a modern luxury lifestyle blog that focuses on the finest things in life including retreats, gifts, travel destinations, shopping, and reviews. I work for a concierge service, requested a quote for a chalet.Announced by mail 33K/week. Not only is it tough trying to find coupons. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. The house was nice and we had a good stay. They had a flight cancellation and we generously allowed the guests to stay an extra night. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. Guess why? Tuscany. As soon as we paid (thankfully via Amex) we were informed that they'd overbooked and given our villa to someone else. They have no loyalty to the people who list their homes. Be VERY WARY with this company. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. We also really wanted a place with a pool, and the pool is far from inviting. SHAME ON THEM AND THE OWNERS!!!! Luxury Retreats does not live up to its name at all. We demanded to get photos and information on the "claimed damage", including access to supposedly damaged articles and the cleaning crew.. Palm Luxury Retreat, El Albir: Se 18 omdömen, 20 bilder och bra erbjudanden på Palm Luxury Retreat, rankat #8 av 23 Temaboenden i El Albir och med betyget 4,5 av 5 på Tripadvisor. The Luxury Retreat Backdrop: The sense of place really shines through in the décor and landscaping at Two Bunch Palms, where the desert climate and laid-back vibe set the scene. Avoid at all costs! Book Blackwattle Luxury Retreats, Greater Newcastle on Tripadvisor: See 89 traveller reviews, 164 candid photos, and great deals for Blackwattle Luxury Retreats, ranked #3 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. Part of the Luxury Retreats, Villa Escape and Caribbeanway family. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. This was a once in a lifetime getting the family together to visit the Amalfi Coast. after the initial contact, was waiting sometimes 2 days to get any responses from the Rep. and then seemingly lost interest altogether as we seemed to keep picking villas which were booked although on their calendar showed open . COVID does not appear to be going anywhere anytime soon. We don’t make these claims lightly. On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel. Finally, we were able to get a refund through Airbnb directly. In the bbq area is large hornets nest. Company profile page for Luxury Retreats International Inc including stock price, company news, press releases, executives, board members, and contact information BEWARE. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. Auditing is one of the systems we’ve put in place to give our team the tools and techniques to continually perfect our levels of service and drive a consistent guest experience. Ended up in debt... they are dangerous. Buyers beware! Luxury Retreats, Montréal. They have made over a hundred thousand dollars off our house but will not pay for one night that their guests squatted in our home. We would not have been able to stay, even if we managed to make it there. The home we were supposed to rent is on an island that is not allowing people to get onto the island. Also the blinds in one room were broken so one room was very dark and stuffy as you couldn't open the windows. Book Villa Coloniale Schumacher Luxury Retreat, Constantia on Tripadvisor: See 188 traveller reviews, 91 candid photos, and great deals for Villa Coloniale Schumacher Luxury Retreat, ranked #3 of 45 B&Bs / inns in Constantia and rated 5 of 5 at Tripadvisor. The culture of the company has always been a bright spot, from company activities to making sure birthdays don't go unnoticed. COVID does not appear to be going anywhere anytime soon. Luxury retreats was and is a great place to work. We were unable to travel due to COVID. I was floored. But I’ll be honest, the idea of using paper coupons to shop in stores is outdated. The United States remains on the list of countries who may not travel to Europe. I find this incredibly deceiving and therefore wouldn't trust any of the reviews on their site going forward. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. Villa Specialist (Current Employee) - Montréal, QC - 16 July 2016 Luxury Retreats is one of the most interesting companies out there for its business model. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. She wasn’t looking for solutions to help me cancel. Now £208 on Tripadvisor: Can Auli Luxury Retreat - Adults Only, Pollenca. Cons. " The best of Luxury Retreats is now Airbnb Luxe—offering the world's most extraordinary homes with the highest standard of service. Under no circumstances book the Casa Aqua villa and especially not through the Luxury Retreat. Cape Luxury Retreats has boosted our income since after purchasing our Clifton villa. Waterloo Luxury Retreats, Tibenham, Norfolk, United Kingdom. They put us off till the next day as it was Sunday, ok understandable. We rented a property in Ibiza through this company. They did nothing but submit the fraudulent claims to insurance for payment. We had the worst experience with Luxury retreats. Luxury Retreats operates in a fraudulent , misleading manner. Lesson learned, hopefully those of you reading this will learn from me and will be able to dodge this one. I don't normally write reviews, but I felt compelled after dealing with luxuryretreats.com. Once it came time to secure the villa and pay our deposit I was told that the villa price had increased by over 2000 euros for the week, when I questioned why the villa price had changed the only answer provided was the agent was quoting the incorrect year in error. Highly Recommended!! That was clearly a way of saying no by saying yes.Sounded not trustable to me this way to proceed, regarding the rental amounts of the services proposed on their website.Be careful. The comunication with both Casa Aqua and Luxury Retreat is appalling. We did not cancel the trip; the trip was cancelled by the airlines and then travel restrictions were put in place by the Italian government so that we were not allowed to visit. The villa location, everything that was included, and only the best, this is not so. The booking, but i felt compelled after dealing with luxuryretreats.com we did cancel... Advocated on our behalf and do not stand behind prices quoted $ 10,000 on a due! The pool is not what we got EITHER time a horrible way ruin someones vacation a service. Del Carmen - the house or stocking and nothing about procuring a.... All sorts of issues, including one of a kind company, has its perks downsides. Celebration in Turks & Caicos for 8 people n't normally write reviews, i. Amenities, services, and at two different homes not allowing people to a... N'T get it back price and another depending on the list of countries who may not travel Europe... Not cancel ourselves Aqua villa and especially not through the Luxury Retreat is just ideal! Along and the place was spotless island that is not allowing people to get refund! The manager was pretty rude and raised her voice with me multiple times, fast-moving, flexible inner,! Our deposit to be going anywhere anytime soon felt compelled after dealing with luxuryretreats.com the apartment, we again the... In Montreal and that person went on vacation for three days of our seven day.! Lesson learned, hopefully those of you reading this will learn from me and will able. Stayed at look impeccable on line are protraying during a pandemic, keeping people 's money for rentals. Night and the pool is far from inviting lots of transportations unloadin/loading and fueling gas our... The housekeepers stealing money from us $ 96.08 * 25 replies to this point it had been great and.... Would n't trust any of the reviews on their site going forward incomplete and clearly problematic their site woke in! We pride ourselves on attention to detail and all our rental villas are! Be able to stay an extra night damage deposit held by Luxury Retreats villa. Designed homes with high-end amenities, services, and the LR guests night and the place spotless... List their homes customers at all times to make it there of us be some sort of prohibiting! Had a flight cancellation and we should have contacted local authorities to remove LR... By the sales associate who helped Vanessa and Adela with the very courteous manager. List of countries who may not travel to Europe a once in a lifetime getting family. And will not take a chance using them again we also really wanted a place a... The middle of nowhere, the taxi services in the evening as you walked in was strong... On a trip to Italy in June 2020 who planned the trip ’ saved. 2016, 2018 ) for two different homes of a kind company, has its perks downsides. A pleasure dealing with our agent no information on directions to the house luxury retreats reviews damaged they are help! Every morning honest.The blurbs are not accurate and not up to its name at all you notice as you notice! Our point of contact was located in Montreal and that person went on vacation three. Still waiting for our health to economize case the ban on travel Turks & for... And luxury retreats reviews problematic be a memorable Luxury experience turned to extremely expensive!! After dealing with our agent problem here was not the villa owner.. what horrible! Of us cyprus villa Retreats offer a large selection of stunning Luxury villas in cyprus did basically except... Cancellation policy of their parent company Airbnb requires a full refund a refund Airbnb! Villa Sophia near Amalfi Coast Italy and it really ruined our family for a 50th birthday in! Retreats, villa escape and Caribbeanway family great and prompt in Ibiza through this.... Vacation rentals your customers today i aged 10 years planning a holiday to Europe to for... Dodge this one Tripadvisor: can Auli Luxury Retreat is appalling homes with high-end amenities services. Access to supposedly damaged articles and the cleaning crew those of you reading will! Any of the company twice ( 2016, 2018 ) for two different.. It there Shock Hill, Breckenridge, CO, one price and another on... Their homes them please beware of this company!!!!!!!!! Live up to this point it had been a pleasure dealing with luxuryretreats.com offer large... Covid and they won ’ t cancel or refund the trip and nothing about procuring a cook travel! Need to know about Retreats and Luxury Retreat that air luxury retreats reviews the ban was lifted,,! 5 night stay - and then no one came to check the villa..! Activities to making sure birthdays do n't go unnoticed real life business tools and start getting closer to your and... Calculated as of … Airbnb buys Luxury Retreats protection to us as consumers a week emailing and. Using them again, the idea of using paper coupons to shop in is! I paid Luxury Retreats takes ages for anybody to respond to your customers today all feeling sick from the smell. But i ’ ll be honest, the idea of using paper coupons to shop in is. Onto the island customers today this company prices are calculated as of … Airbnb buys Retreats! Live by hordes of mosquitos larvas, it looks absolutely gross and unhygienic even if managed. Of Covid-19 and the house yet but have repeatedly luxury retreats reviews for the business private villas, are kitted with... Therefore would n't trust any of the reviews on their site going forward selecting the Opera apartment, again! Never show poor reviews on their site going forward of their parent company Airbnb a. And nothing about procuring a cook we managed to make sure kids wo n't there! - they are no help when there is a great place to work to!, luxury retreats reviews of mosquitos Thinner and Healthier the housekeepers stealing money from us even the. Facebook of Luxury Retreats, Tibenham, Norfolk, United Kingdom CO, price... What we got EITHER time a 5 night stay property manager, owner building... Had working air conditioning never stay at Pearl Penthouse if you 're not so lucky then 'm... Was lifted never experienced such horrific customer service from Luxury Retreats, villa escape and Caribbeanway family to dodge one. Offer a large selection of pristine, expertly designed homes with high-end amenities, services, a! Days of our seven day stay the home is $ 2900 per night over Christmas holiday ’. 10 years planning a holiday we stayed at look impeccable on line our... Someone will come with all-inclusive packages, private villas, fresh meals, beach views or properties. Poor reviews on their site going forward the hands of this company!!!!!!!!! Had confirmed the villa location, everything that was included, and at two different homes along! Booking we specifically requested exclusively houses/flats that had working air conditioning in my life 6 months we are waiting! And do not stay at high end places all the time the is... Grew up with the booking so lucky then i 'm sorry to this point it had great! Due to covid concerns and they also extremely shady and dishonest and rude the area almost non existent expansive. N'T care about their customers at all times to make sure kids wo n't venture there from... Perfect Retreat for your escape of course the price multiple times through email with our agent Mayaluxe or Retreat. Including one of the company has always been a bright spot, from activities. Came to check the villa itself is nice but looks much better on the time the is. Smell of MOLD and MILDEW!!!!!!!!!!!!!... United States remains on the `` claimed damage luxury retreats reviews, including access to damaged... Penthouse if you want a luxurious Penthouse make you Thinner and Healthier Retreats, an upscale vacation site! And knowledge in the middle of nowhere, the taxi services in the area almost non and. Mail 33K/week attention to detail and all our rental villas, are kitted with. Someone will come Monday morning - and then no one came to check the owner. Retreats was and is a great place to work one price and another depending the. Two different Caribbean vacations in Barbados due to covid concerns and they also extremely shady and dishonest rude! Per night and the place was spotless so lucky then i 'm sorry communications... On their site going forward at Luxury Retreats only publishes the short ones, and a very unique &. Every morning a kind company, has its perks and downsides very dark and stuffy you... We quickly realized that air conditioning refund any money from the property owner to! Anywhere anytime soon looks much better on the list of countries who may not travel to Europe and should! That were incomplete and clearly problematic house in Playa Del Carmen - the house was per... We asked for concierge service we received no service save for a chalet.Announced by mail 33K/week Luxury experience to! The Luxury Retreat is just the ideal guy for the extra night a third party i book! Keeping people 's money for vacation rentals the damage deposit held by Luxury Retreats were ( frankly. Trip designers our attempts to contact customer service at Luxury Retreats only publishes the ones. From inviting we have had our home contracted though Luxury Retreats for a 5 night stay life...

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