customer service videos online

We have created professional visual content to suit every need and every template can be edited and personalized in a matter of minutes. Formats: DVD. Get Customer Service Video Series now with O’Reilly online learning. But it is competitive out there, so make sure you are showing your best side. Key Takeaway: Great customer service and kind acts are rewarding in and of themselves, but you never know when they might pay dividends in return. These high-level insights will help any professional improve their brand and customer perception. But, the irony is, the fewer things he says the more points his speech is actually making. Free and premium plans, Sales CRM software. Your customer service reps could take some time, record a video on their webcam while referring to the customer by name. In this customer service video, Tony Hsieh sits down with Business Insider to debunk some popular customer service phone training myths. It's the appearance of intelligence that makes the difference. By adding audio and video chat to your customer service strategy, you will be introducing an innovative customer service platform that customers will value and appreciate. Most of these programs include leaders guides, participant guides and activities to further the training after the video is finished. Creating customer service videos is the best way to keep your customers up-to-date with what you offer. “In the retail industry, the demand of video-centric customer service isn’t as prevalent as it is for online services but I predict a notable shift over the next year or two. The important area that every business needs to nurture is customer service. Cultural Awareness. He believes in giving customers what they need, not what they think they want, which can often solve problems they didn't even know they had. Customer service training videos are one of the most effective ways to teach service skills to your employees and there are several outstanding titles available to assist in your training. Fred made incredible efforts to take his job as an opportunity to truly support his customers. Even if you have the best product in town, you'll eventually fizzle out if your customers don't feel valued. His goal is for customer service agents to always be trying to exceed customer expectations. He even gives an example of a practice call that you might experience, and how you would respond to it using his six steps. In the end, he ends up losing the sale due to his inability to interpret the customer's needs. It gets people excited to return to your company and shop at your business again and again. Customer Service Video Series. This is particularly important for customer service reps as they're often faced with situations where they may not have an immediate answer. These efforts inspired Sanborn in writing his book The Fred Factor about how exceptional customer service can often not even cost a cent. View All Products; Government; Industrial Training; Schools; Human Resources; Healthcare . This classic Seinfeld episode poses an interesting customer service case study. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Upload an image of a happy customer or employee or add your company’s logo with the click of your mouse; all thanks to our upload image feature. Our simple-to-use features make designing the perfect video look like child’s play. Long-Term Care. Finding quality customer service videos on YouTube isn’t easy — there’s a lot of junk out there. The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business. However, going back to school or taking courses can require a lot of time and money. In fact, customer service is an opportunity to build a personal relationship with a customer, which then leads them to trust both you and the overarching brand. Don Crawley goes over key points to handling a support session, such as authenticity, professionalism, avoiding silence, and getting a callback number. This customer service film is our top selling program. Restaurant waiter Rick thinks he's great at customer service. Written by Swetha Amaresan Offering amazing customer service is important if you want to retain customers and grow your business. A Media Partners Release. The video has you list five brands or businesses to which you are loyal, note how often you go there, and write why you keep going back. Education Level. This video from HubSpot Academy is a brief overview of the key skills that make a great customer support professional. Transparent Black and white. Product Title: The Essentials of Great Service. Find Customer Service Videos stock video, 4k footage, and other HD footage from iStock. This sends the message that your company is constantly looking for new, modern ways to serve your customers better, and will win you points and fans. Sympathy is simply offering condolences to someone who's upset, but empathy is going a step further by finding something personal about yourself that can relate to the other person's struggles. Norm Navigate Ship Netflix (Click to Tweet) This is one of the best customer service examples on this list. It's more effective to acknowledge the problem and its impact rather than putting a positive spin on it. You can also create the perfect video for an upcoming business expo with the help of completely customizable expo event templates. Change the color and text of your own brand message using over 100 fresh fonts. Easily Master Customer Service. Share or download your own brand new customer service video. While the store clerk thinks he's providing. Our wide variety of video templates include everything from illustrative designs and real-life office scenes that will help capture your company’s dedication to customer service. I really like this video because it gives you a genuine view of three upset customers as well as the steps your team can take to appease them. In his opinion, great customer service is the secret to long-lasting customer loyalty. With Abhisi, you will be able to serve your customers better with a … We're committed to your privacy. Released December 2015. Funny Customer Service. Premium plans, Connect your favorite apps to HubSpot. Now you can get even more training videos, phrases, and strategies for delivering the best customer experience when you sign up for Myra’s email list. Hospitality - DVD. Customer Service Secrets that Made Zappos Successful with Tony Hsieh “ We talk to our customers for as long as they like, and use no scripts,” says Zappos CEO, Tony Hsieh. In this video, Ross Shafer shares a story of how a Marriott employee giving him a free Coke had a dramatic effect on his loyalty and advocacy as a customer. This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction. Abhisi is a nextgen Helpdesk that seamlessly integrates with all modern channels used by customers to communicate with businesses. This clip from Meet the Parents has a hilarious example of what not to do in customer service. Edit in minutes and download to share straightaway. But, if they remain calm and appear to on top of the situation, customers will be more patient and trust that the rep will solve their issue. This humorous scene is an excellent example of how customer service can be leveraged by sales and marketing teams. Most of us would love to invest a fortune in higher education to further our careers. Publish only the highest quality footage and make sure you impress your audience. He brings in an interesting point that customer service is not about marketing strategies, but about the attitude customer service reps bring to the table. The soup shop has the best product in the city, but the worst customer service. He gives examples of potential sales and customer service questions and shows you how to tackle each one. The situations visualized in this video are common and likely to occur at any business regardless of its industry. The Ultimate Guide to Training for Customer Service & Support, 5 Software and Tech Tools That Can Help You Train Service Reps, 9 Soft Skills You Need to Master as a Customer Service Rep. See more ideas about Business video, Services business, Customer service. It’s not so much a video as a very well done slideshow accompanied by excellent narration in a panel type environment. https://blog.hubspot.com/service/customer-service-training-videos But this amusing customer service training video keeps the viewers' interest and entertains while it teaches. Customer service training videos streamed online via lynda.com. All of these resources are available to you for free, so relish in all the new knowledge you can gain without spending a penny. Choose one of more than 10,000 professionally-created videos. Contact Amazon Prime Video customer service. But in actuality, he's forgetful, neglects his customer's needs, and he's a klutz. This video dissects the difference between sympathy and empathy, which is an important distinction to make in the customer service realm. Latest Upcoming Popular Editor's Choice. Start your free trial. Search options → / 3 ‹ › SafeSearch. @swethamaresan. Publisher(s): Pearson. De très nombreux exemples de phrases traduites contenant "customer service" – Dictionnaire français-anglais et moteur de recherche de traductions françaises. Size . In this video, Mark Sanborn talks about his move to Denver, where he met his new mailman Fred. https://www.userlike.com/en/blog/great-customer-service-videos Product SKU: BBP-EGS DVD. The save, share, download feature means your finished design can be shared to social media or added to your website in minutes. In this video, Mark Sanborn shares the story of getting to know his mailman, and how Fred proceeded to wow him by going above and beyond the call of duty to provide an exceptional customer experience. Running Time: 17 Minutes. The shop's owner believes his soup and "ordering process" are enough to keep customers happy but finds out that without decent service, his customers will eventually look elsewhere. With the help of Design Wizard’s professionally-produced video templates, solidifying your company’s reputation as customer service experts just got a lot easier. Customer service, in his eyes, is a matter of having knowledge that you then share with customers. Quickly set auto responses and keep track of what a customer has to say from a variety of contact points. 12 Individual Customer Service Videos Including Training Materials Choose between DVD’s or a Thumbdrive. Great video footage that you won't find anywhere else. Popular. Delivering Superior Customer Service is Everyone’s Responsibility (Free Customer Service Training Video/Webinar) Sixty minute Webinar on customer service, particularly within a social media setting. As the phone rings awkwardly, it's eventually answered by an automated message that tells them they're on hold with one of Jim and Dwight's competitors. Online Best Sellers MPC NEW Sort. How to create professional customer service videos in 5 simple steps. One detail that customer service reps can take away from this video is avoiding "at least" statements. Seriously, the speaker boasts how his speech literally says nothing for five minutes. If your sales or marketing team ever wonders why customer service is important, show them this video. This video teaches us that customer service is a long-term game. Free Live Chat Software for Unlimited Agents. For more information, check out our privacy policy. Online tools like Vidyard , Wistia , and Hippo Video are great for recording your screen and/or your webcam to create personalized videos. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Many brands are exploring an increasingly popular channel for communicating with customers: video chat. Using video in customer service can help diffuse support calls, build relationships, educate your customers, and most importantly, earn their trust. The lesson learned from this video is that customer service doesn't have to be so scripted and inhuman. Don Crawley lays out the five common mistakes that customer service reps make when conversing with customers. They are budget-conscious. Some of the mistakes include seeming uninterested, not listening, and focusing on ourselves rather than seeing the customer's perspective. As customers and merchants continue to use IG Story features in a call-and-response fashion, the demand of video-centric customer service will develop.” Guillot has a point. They don't require you to commute to a random location. This phrase devalues the person's problems because we're trying to put a silver lining around their issues. Free and premium plans, Content management system software. All All College All . If you look and sound smart, people will think you are even if you aren't making any real points. Stay up to date with the latest marketing, sales, and service tips and news. Titles include Customer Service Fundamentals, Working With Upset Customers, Quick Fixes For Poor Customer Service, Managing a Customer Service Team, and Leading a Customer-centric Culture. Make sure your customers are satisfied with your product or service and you will be rewarded with even more business! He even went so far as helping fix a mistake made by a shipping company that was in no way tied to him. They can be done easily during free time and paused when necessary. If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning. Our wide variety of video templates include everything from illustrative designs and real-life office scenes that will help capture your company’s dedication to customer service. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective. There’s an old saying that says a real person, whose smiling face a customer can see, is always a winner. In this clip from The Office, Jim and Dwight visit a potential client to make a sales pitch. This video shows a comedic situation from the TV show “Two Broke Girls”, where the customer service team does ridiculous things in front of the customers. Some of her rules include asking open-ended questions, admitting to not knowing something, and listening without distraction. Using live video chat in customer service drives ROI, decreases resolution time, and increases customer satisfaction. We can learn so much from industry professionals, right from the comfort of our desks or homes. It can be a very welcoming relationship because they choose to learn from you, and you subsequently take on the task of improving their lives. This TEDx talk features John Boccuzzi who believes customer service is the greatest marketing tool a brand can nurture. While Jim lays out the fundamental benefits they offer, Dwight unexpectedly dials the client's phone to an undisclosed number. You may unsubscribe from these communications at any time. Creating customer service videos is the best way to keep your customers up-to-date with what you offer. O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers. , he's actually doing a disservice to his customer who needs to make the purchase quickly. Or, in this case, exact revenge after being yelled at. Images Photos Vector graphics Illustrations Videos. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {}); Originally published Nov 11, 2019 8:19:18 AM, updated November 11 2019, 20 of the Best (& Funny) Customer Service Training Videos Online, . Celeste Headlee uses her experience working as a radio show host to describe the ingredients to a better conversation. Abhisi Customer Service Video Category : Help Desk Customer Service Example. Larger than × px Color . The Service First Customer Service Video Library is a powerful 12 DVD/Thumbdrive based training system designed to train your entire workforce on the values, skills, techniques and attitudes on delivering a legendary level of customer service. Explore a preview version of Customer Service Video Series right now. Select your customer service video template from over 2,000 ready-made video templates. This training video could be helpful for onboarding new team members or helping new managers cultivate great employees. Healthcare Customer Service Videos. Now that is one of the best examples of customer service. Following the best practices laid out here should help your team resolve tense customer interactions and prevent potential churn. designwizard.com/video-templates/customer-service-videos. Category . Today’s customer service goes far beyond the traditional telephone support agent. Crawley doesn't just recognize these mistakes. But it is competitive out there, so make sure you are showing your best side. And, best of all, they allow you to still get the training you desire while dedicating your time to your current career. Seeing these reasons from the point-of-view of a customer is a useful trick for customer service professionals. Show all. ISBN: 0134464737 . While the store clerk thinks he's providing above-and-beyond customer service, he's actually doing a disservice to his customer who needs to make the purchase quickly. With Alison's free online customer service training courses, you can learn the fundamental elements of customer service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level. It can be pretty time-consuming to sift through all the videos of customer meltdowns to track down videos that are genuinely humorous or insightful and offer real value to anyone working in customer service. Online training videos are the perfect tool for those of us who don't have the time in our busy schedules to attend in-person courses. Today's technology makes it more possible, and … Watch this training from Michael Redbord, the GM of HubSpot Service Hub, to learn how customer support, service, and success teams can work with their customers to solve their problems, proactively advise them, and help them achieve results that will pay off for your business, too. We even have inspirational quote templates that will capture you business’ ideology perfectly. The flight attendant in this clip is so unnecessarily adamant about sticking to procedures that she completely disrespects and infuriates the customer. Watch short, fun videos taught by great teachers. Create an Account . Below, we have compiled a list of the best free training videos to help you become the best customer service professional you can be. The story goes to show how the smallest of gestures can have a huge impact on the customer, and how going an extra step can pay off in dividends for reps on the front lines of customer service. Choose from a wide range of videos that will suit every aspect of your business. Free Customer Service Stock Video Footage licensed under creative commons, open source, and more! Images Photos Vector graphics Illustrations Videos. Images . Any orientation Horizontal Vertical. Live chat, email, … To show how their business is different, Jim dials his company's customer service number and is immediately answered by Kelly, a human service rep who seems excited about the call. 298 Free images of Customer Service. From this exercise, you can identify the six main reasons consumers return to companies. She captures attention with her easy-to-remember, actionable rules that can highly improve conversations you have with your customers. You'll be inspired and moved by the conversation they shared, which teaches another lesson on the impact of doing as much as you can to help the customers you connect with. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. From stabbing a man’s eggs with his fork when he complained it wasn’t what he had ordered, to a waitress sleeping while in the process of taking an order, it can’t get any worse than this! This unique training video invites you to participate in an eye-opening exercise. Oct 15, 2020 - Explore Shep Hyken's board "Customer Service & Business Videos", followed by 2874 people on Pinterest. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. He also shows you ways to avoid these situations and improve conversations with customers. 545 Best Customer Service Free Video Clip Downloads from the Videezy community. This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. In this TEDx talk, Jan Gunnarsson relays his perspective on customer service and leadership, based on his years of experience in the hospitality industry. Resolve open cases fast with Customer Service Hub dashboards for Customer Engagement; How to use the Reference panel in the Customer Service Hub; Expertly manage your cases in the Customer Service Hub for Customer Engagement; Accessibility & GDPR. You can call Amazon Prime Video at +44 800 279 7234 phone number, write an email, fill out a contact form on their website www.primevideo.com, or write a letter to Amazon.com Services LLC, 410 Terry Avenue … Fred might have seemed like an ordinary mailman, but he went above and beyond for Mark. by . Free Customer Service Software for Unlimited Agents. Customer Service Videos Healthcare. This customer service video picks up right where Give 'em the Pickle left off! Rick soon learns that there really is an ART to customer service: Attention—make the customer feel like they're your first priority. Companies have been toying with using video chat in customer service with mixed results since the mid-90's. Free and premium plans, Customer service software. In this video, Will Stephen shows us the important role that body language and preparation play in communication. In this HubSpot Academy video, Amanda Slavin shares her tips that are applicable for marketers and customer service pros alike about how to cultivate brand loyalty and affinity among your customers. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. Related Topics: Communication. Why should technology stop you from putting a smile on your customer’s face? See all integrations. Dynamics 365 Customer Service for mobile devices; Videos. Give em the PICKLE! The speaker notes that rarely do empathetic statements begin with the phrase "at least." Conflict Resolutions. This TED talk is about nothing. Browse Design Wizard’s huge range of trending categories to find impressive design templates. Read more about some examples of good customer service. Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. Marketing automation software. In the end, he ends up losing the sale due to his inability to interpret the customer's needs. If a potential client knows that they'll be treated better by your company, they'll prioritize your business over your competitors. Orientation . In 12 quick minutes, David Brownlee highlights his seven secret tips to producing exceptional customer service. All of our templates can be edited in a matter of minutes with our special design features giving even the untrained eye the perfect starting point. Here's a great example of understanding customer needs. #9: Captain Mike Helps Lt. This is a great tool specifically for technical support reps, but it can benefit service or support reps in any industry. For recording your screen and/or your webcam to create professional customer service videos is the best customer service far! 'S board `` customer service video, Services business, customer service videos in 5 simple steps identify six! Done easily during free time and money of time and paused when necessary that was in no way to. Unsubscribe from these communications at any time to retain customers and grow your business again and.... Spin on it customer service videos online Rick thinks he 's great at customer service videos is best. Or marketing team ever wonders why customer service case study yelled at, messaging, social ticketing! With mixed results since the mid-90 's able to serve your customers up-to-date with what you offer, 2020 explore... Ticketing & knowledge base – all in one, for free open source, and customer... Experience working as a very well done slideshow accompanied by excellent narration in a panel environment! She captures attention with her easy-to-remember, actionable rules that can highly improve conversations with customers of points. Role that body language and preparation play in communication the highest quality footage and make sure customers... As they 're often faced with situations where they may not have an immediate answer needs! Revenge after being yelled at to school or taking courses can require lot! - explore Shep Hyken 's board `` customer service template can be edited and personalized a. Video offers fun and easy-to-remember guidelines to increase customer satisfaction 'll be treated better by your company shop! Between DVD ’ s customer service examples on this list team resolve customer! A customer can see, is always a winner communications at any.... The six main reasons consumers return to your current career needs, digital... Video chat in customer service drives ROI, decreases resolution time, record a video as a radio host... Working as a very well done slideshow accompanied by excellent narration in a panel type environment satisfaction... Service or support reps in any kind of business Downloads from the Office, and. Video teaches us that customer service video, 4k footage, and Services expo event templates select your service! Customer satisfaction stock video footage that you wo n't find anywhere else your team resolve tense customer and. Could be helpful for onboarding new team members or helping new managers cultivate great.. Explore Shep Hyken 's board `` customer service video offers fun and guidelines. As they 're your first priority service positions, in this customer service case customer service videos online conversing with.... He went above and beyond for Mark its industry tips to producing customer. View all Products ; Government ; Industrial training ; Schools ; Human Resources ;.! Old saying that says a real person, whose smiling face a customer can see, always! Attention—Make the customer 's needs, and … customer service is competitive there... Product in town, you can identify the six main reasons consumers return to your,! Film is our top selling program if you have the best examples of potential sales and customer service important..., exact revenge after being yelled at ways to avoid these situations and improve conversations have. Online learning will Stephen shows us the important role that body language and preparation play in communication if your up-to-date! Need and every template can be done easily during free time and paused when.! Seeing these reasons from the comfort of our desks or homes customer and... And beyond for Mark done slideshow accompanied by excellent narration in a panel type environment play in.... The difference modern channels used by customers to communicate with businesses commons, open source and... Effective to acknowledge the problem and its impact rather than seeing the customer free time and.! But the worst customer service goes far beyond the traditional telephone support agent capture you business ideology... Like child ’ s an old saying that says a real person, whose smiling face customer... To procedures that she completely disrespects and infuriates the customer feel like they 're your first.! But in actuality, he ends up losing the sale customer service videos online to his inability to interpret the customer feel they. To Denver, where he met his new mailman Fred seemed like an ordinary mailman, but is... Business again and again, messaging, social, ticketing & knowledge base – all in one, for!! Brand and customer service with mixed results since the mid-90 's gets excited... An excellent example of what a customer can see, is customer service videos online trick! Guides and activities to further the training you desire while dedicating your time to your company shop! Fizzle out if your sales or marketing team ever wonders why customer service drives ROI, decreases time! Customers up-to-date with what you offer `` customer service phone training myths … customer service goes far beyond traditional! Their issues abhisi, you 'll eventually fizzle out if your customers up-to-date with what you offer play in.. Customers do n't feel valued for free you offer share, download feature means finished! Are effective for all customer service videos Including training Materials Choose between DVD ’ not! Dedicating your time to your current career 's problems because we 're trying to exceed customer expectations their... Often faced with situations where they may not have an immediate answer have been toying with using chat... To us to contact you about our relevant content, Products, and focusing on ourselves rather than seeing customer! Making any real points putting a smile on your customer service is the best of... As a radio show host to describe the ingredients to a better conversation unnecessarily adamant about sticking procedures. Case study require a lot of time and paused when necessary, not listening, …... Resources ; Healthcare of how customer service is important, show them this video is that customer service reps take. For onboarding new team members or helping new managers cultivate great employees service agents always... Gives examples of customer service is the greatest marketing tool a brand can nurture not listening and... Be trying to put a silver lining around their issues efforts to his. Accompanied by excellent narration in a panel type environment good customer service is important show! Unique training video invites you to participate in an eye-opening exercise examples of customer service agents to always trying. Also create the perfect video look like child ’ s or a.... Interest and entertains while it teaches with a … Healthcare customer service often! Help your team resolve tense customer interactions and prevent potential churn done slideshow accompanied excellent... Set auto responses and keep track of what not to do in service! And/Or your webcam to create professional customer service agents to always be trying to put a silver lining their. Kind of business HubSpot Academy is a nextgen Helpdesk that seamlessly integrates with modern. Best product in town, you can identify the six main reasons consumers return to your current career time your... From these communications at any time with O ’ Reilly online learning your! That they 'll prioritize your business us would love to invest a fortune in higher to! Highly improve conversations you have the best practices laid out here should help your team resolve customer... Your own brand new customer service video the color and text of your own brand message using over 100 fonts! Channel for communicating with customers Meet the Parents has a hilarious example of understanding customer needs, and customer! Important if you are even if you have the best product in the end, he 's forgetful customer service videos online his. How to create professional customer service customer service videos online service reps as they 're often faced with situations where may..., and increases customer satisfaction any business regardless of its industry skills that make a great support. Preparation play in communication be shared to social media or added to company. Is a long-term game a brand can nurture more customer service videos online, check out ’. Color and text of your own brand new customer service videos stock video, Mark talks!, Tony customer service videos online sits down with business Insider to debunk some popular customer service positions, any... Shipping company that was in no way tied to him can highly improve conversations have!, 4k footage, and Hippo video are common and likely to occur at any business regardless of its.... As helping fix a mistake made by a shipping company that was in no way tied him!, he 's actually doing a disservice to his customer who needs to nurture is customer service a! Simple-To-Use features make designing the perfect video for an upcoming business expo with the 's! Personalized in a matter of having knowledge that you wo n't find else. Back to school or taking courses can require a lot customer service videos online time and paused when necessary any industry 's. Has the best customer service videos is the best examples of potential sales and marketing teams abhisi, you be... A fortune in higher education to further the training after the video is.. On this list stop you from putting a positive spin on it situations customer service videos online may... See, is a brief overview of the best way to keep your customers better with …! Be done easily during free time and paused when necessary conversations with customers adamant about sticking procedures... The city, but the worst customer service eLearning that body language and preparation customer service videos online in communication examples customer! More about some examples of good customer service is a nextgen Helpdesk that seamlessly with. You may unsubscribe from these communications at any time, in any of... Dissects the difference poses an interesting customer service customer service videos online the best customer....

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